Delete my data

Last updated: 17 September 2026

You can ask us to delete the personal data and conversations we hold about you. You do not need to explain why.

How to ask

• Through the same chat you used to write to us (WhatsApp, social media or email): send the words "Delete my data".
• Through our contact form: tell us which channel you wrote from and under what name or username, so we can find you.

What we delete

The messages in the conversation, the name or username, the identifier assigned by the channel, and any contact or delivery details you left.

How long it takes

Within 30 calendar days of receiving the request. We confirm through the same channel once it is done.

What may be kept

If your order was already invoiced, Argentine tax and commercial rules require keeping those records for the legal period. In that case only the invoice is kept, and everything else is deleted.

Copies that remain inside the messaging app (WhatsApp, Instagram or your email) depend on that platform and on your own device: delete them from there.

If you wrote to a business we serve

When the conversation was with a business we serve, that business is the controller of your data. Once we receive your request we delete it from the systems we operate and notify the business so they do the same with their records.